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We do our best to ensure that when you choose to shop online with us everything goes smoothly and both parties are delighted with the experience. Please read through the notes that follow to make sure you are clear about how things will work.
  • Payment - is normally by Paypal, using the links on our Shop page. We can however arrange for you to pay by cheque or BACS if you prefer - just phone or email us to arrange this.
  • Postage - the postage rates quoted are for Second Class postage by Royal Mail - normally at a flat rate of 2.50 plus 30p per Kilo. If you would prefer us to use First Class or Recorded Delivery,  a surcharge will be made - please email us with your requirements and we will give you a price.
  • We aim to send out all orders within 2 working days of receiving payment - we wll let you know if for any reason there is a delay.
  • You can cancel your order prior to goods being posted out at no charge - just phone or email us as quickly as possible.
  • Once goods have been sent out, our refund policy is as follows:-
Faulty goods - we will make a full refund, or replace the item at no cost to you, provided you notify us, by phone or email, within 3 days of receiving the delivery. We will ask you to provide a photograph of the damage to support your claim.

If you change your mind, or are not happy with your purchase for any other reason, we will make a full refund or exchange the item, provided it is returned  unused and in saleable condition within 14 days. We do, however, expect you to let us know within 3 days of receiving delivery, and would normally expect you to pay the cost of return postage.
  • If you have any questions or queries regarding your purchase, do please contact us either by email (enquiries@idlehourgifts.co.uk) or telephone (01556 611163).
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 If you have any feedback on how we can make our new website better please do contact us. We would like to hear from you. 
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